Refund Policy
Thank you for choosing MidiManager software. We aim to provide you
with the best experience, and we understand that there may be
instances where you need to request a refund. Please review our
refund policy carefully for a clear understanding of the
conditions and process for obtaining a refund.
1. Pricing Tiers:
MidiManager offers three pricing tiers:
• MidiManager Basic: Free
• MidiManager Supporter: € 5,99
• MidiManager Plus: € 9,99
2. Refund Eligibility Period:
You are eligible for a refund within 5 days of the purchase date.
3. Refund Conditions:
To qualify for a refund:
• Your request must be made within the 5-day eligibility period.
• The MidiManager software must be purchased directly from our official website.
4. Refund Fees:
Refund fees may vary depending on the payment method used. For more details, please refer to Stripe's refund policy https://support.stripe.com/topics/refunds and information on understanding fees for refunded payments https://support.stripe.com/questions/understanding-fees-for-refunded-payments.
5. Requesting a Refund:
To request a refund, please send an email to jitse.midimanager@gmail.com with the subject line "Refund Request - [Your Order Number]." In the email, include your order number, the reason for the refund request, and any other relevant details.
6. Refund Method:
Refunds will be processed using the same payment method that was used for the original purchase.
7. Currency Conversion:
Please note that rates for MidiManager purchases in USD are not based on live rates. The refund will be calculated based on the price that was paid for the purchase, not on the current exchange rate.
8. Non-Refundable Items:
MidiManager software is generally non-refundable, except as required by applicable law. We do not offer refunds for customized features.
9. Third-Party Purchases:
Purchasing MidiManager software from a third-party distributor or retailer is strictly forbidden. We only process refunds for purchases made directly through our official website.
10. Refund Processing Time:
Refunds will be processed within approximately 5-10 business days from the date of the refund request.
11. Additional Terms and Conditions:
Additional terms and conditions related to refunds may apply in certain cases, depending on specific circumstances or promotions. These will be communicated clearly at the time of purchase.
Please note that this refund policy is subject to change, and it is your responsibility to review the policy periodically for any updates.
This policy is effective as of 2023-10-08
If you have any questions or concerns regarding this refund policy, please contact us at jitse.midimanager@gmail.com.